How can we help?
Write to us about anything to do with Wonderix. A real person on our small team reads every message and writes back.
Contact us
We aim to reply within two business days.
If you're writing about your child's data, please send it from the email address you use to sign in to Wonderix. That's how we know the request comes from you.
Getting Wonderix
Wonderix isn't in the App Store yet. It's coming first to iPad. Join the waitlist and we'll write when it's ready.
Wonderix is in the App Store for iPad.
Common questions
Something isn't working. What should I send?
Tell us what happened, what you expected instead, and which game it was in. Two details help us find it quickly: your iPad model, and the version number at the bottom of the app's Settings screen. A screenshot or a short screen recording helps even more.
Which iPad do I need?
Wonderix is made for iPad and needs iPadOS 16.4 or later. To see which version yours has, open Settings on the iPad, then General, then About.
Some of our games are 3D, like Tinker Workshop, and they run best on iPads from the last few years; on an older iPad they can feel slow. You don't have to guess: play the free levels on your own iPad before you subscribe, and you'll see how it runs. If you've already paid and a game doesn't run well, App Store refunds go through Apple (see the payments question below), and you can write to us too.
How do I delete my child's data or my account?
The quickest way is in the app: open Settings (the ⚙️ in the games gallery), pass the quick grown-up check, and choose Delete account. It shows you what goes with it, and once you send the request we take care of it within 30 days and email you to confirm.
To remove just one child's profile, or if you'd rather do it by email, write to hello@wonderix.com from the address you use to sign in and tell us which of these you'd like:
- one child's profile and everything saved for them
- your whole family account, with every child's profile in it
We'll reply to confirm the request, and write again once it's done. Two things worth knowing: signing out of the app doesn't delete anything — your child's progress stays saved until you ask us to remove it — and a subscription bought through the App Store is cancelled in your Apple account settings, not by us.
Can I see or correct what you keep about my child?
Yes. In the app, tap Grown-ups on the "Who's playing?" screen to see how your child is doing: the games they've played and what each one works on. To correct something, get a copy of your child's data, or withdraw your consent, email us and we'll take care of it. Our Privacy Policy explains what we collect and why.
How do payments and subscriptions work?
Anything bought in the Wonderix app is billed by Apple through your Apple Account. To change or cancel a subscription, open Settings on your iPad, tap your name, then tap Subscriptions. Refunds for App Store purchases go through Apple at reportaproblem.apple.com. If a purchase doesn't look right, write to us as well and we'll help you sort it out.